Frequently asked questions
Orders and paiements
How can I order at Dénériaz ?
You have 2 possibilities :
- Placing an order on the website: full details regarding the skis, how to choose them, and the steps to follow for payment can be found on each product page.
- Call the boutique directly: we would be happy to assist you in choosing your items—simply reach us at 04 50 63 84 98. You can also write to us at the following address : info@deneriaz-ski.com
How can I pay my orders ?
All transactions made on this site are managed by the Crédit Agricole's "3D Secure" system.
You can therefore make your purchases using a VISA or MASTERCARD.
If you would like to use a different payment method, please contact us directly.
What should I do if the product I want is no longer available ?
Dénériaz Ski’s production line is artisanal. Every stage of the manufacturing process is overseen by several of our on-site craftspeople; consequently, the production of a ski takes longer than usual. As a result, some products are not available on our website, as there is no stock on hand.
If you would like to know the availability of a product, you can contact us directly..
Is there an order tracking ?
You can track the status of your order on the carrier’s website.
What should I do if I haven't received my confirmation email ?
First, please check your spam folder. If you still cannot find it, you may contact us directly.
Can I modify my order after placing it?
If you have forgotten an item or a detail, please do not hesitate to contact us so that, together, we can find a solution that meets your needs.
Which countries are served by SAS Dénériaz ?
Deliveries are available in France and throughout Europe.
If you wish to have your order delivered to Switzerland, England, or any other country, please contact us.
After-sales service
My package is damaged or opened upon delivery. What should I do?
If you receive a damaged package upon delivery, you must immediately report it in writing to the carrier. This way, you will not be held responsible for the damage to the package. For more details, you can refer to our Terms and Conditions section 7.3 "Delivery Issues".
Are the products visible on the website identical to reality?
We do our best to ensure that the photos posted online accurately reflect the products, their colors, and textures, but small differences may remain due to computer tools and screens. For more details, please refer to our Terms and Conditions article 3 "Orders".
What is the delivery time for France?
Le délai de livraison pour la France est en moyenne de 5 jours ouvrables. Cependant, nous vous rappelons que Dénériaz Ski fabrique ses skis de manière artisanale, si vous êtes amenés à commander un produit qui n'est pas en stock, nous vous communiquerons les délais de livraison les plus précis possibles.